Secret Shopper Fail

Last night a lady checked in. Her reservation was for a king room, as far away from the elevators as possible. At check in she stated she wanted a handicap room. With two queens. She said she was by herself though. She asked about every single thing the hotel offers and eventually went up to her room. A little while later she came back and asked about our "stay fit kit". This is small exercise equipment that guests can barrow and take to their rooms. Just a thought, how many handicap people do you know that workout? I think she was a secret shopper. but she wasnt's so good on the secret part.